Shipping Policy

At Sun Down Stiks, we pack and ship every order ourselves from Waukesha, Wisconsin, and we want your Sun Down Stiks to reach you quickly and safely.

Processing time

Orders are processed and shipped within 5–7 business days of purchase. You'll receive an order confirmation by email, and tracking details once your order ships.

Shipping carriers & rates

• We ship via FedEx or UPS.
• Shipping is a flat $8.99 per order.
• We currently ship within the United States. [CONFIRM — add international shipping terms here if you offer it.]

Delivery estimates

Once shipped, delivery typically takes [CONFIRM — e.g., 3–7 business days] depending on your location and the carrier. Delivery times are estimates and are not guaranteed, as they depend on the carrier.

Order tracking

When your order ships, we'll email you a tracking number so you can follow it to your door.

Address accuracy

Please double-check your shipping address at checkout. We're not able to reroute or replace packages sent to an incorrect address provided at checkout, so accuracy helps us get your order to you the first time.

Lost, delayed, or damaged in transit

If your order is lost, significantly delayed, or arrives damaged, contact us within [CONFIRM — e.g., 14 days] at pterryservices@gmail.com and we'll make it right — see our Returns & Refund Policy.

Questions

Email pterryservices@gmail.com or call (414) 305-9562 — we respond within 48 hours.