Refund Policy - sundownstix.com

Our 100% money-back guarantee

We want you and your pet to love your Sun Down Stiks. If they're not the right fit, we back every order with a 100% money-back guarantee.

Return window

You may request a return within [CONFIRM — e.g., 30 days] of receiving your order.

How to start a return

Email pterryservices@gmail.com with your name and order number, and we'll send you return instructions. Please don't send items back before contacting us.

Condition

Please return items in their original packaging where possible. [CONFIRM — state whether items must be unused, or whether "try it and if it's not right, return it" applies even after use, since your guarantee is 100% money-back.]

Refunds

Once we receive and review your return, we'll issue your refund to the original payment method within [CONFIRM — e.g., 5–10 business days]. You'll get an email when it's processed.

Return shipping

[CONFIRM — who pays return shipping: customer, or you cover it? For a "100% money-back guarantee," many brands cover it — state your choice clearly.]

Damaged or defective items

If your Sun Down Stik arrives damaged or defective, contact us within [CONFIRM — e.g., 14 days] with a photo, and we'll send a replacement or full refund at no cost to you.

Cancellations

Need to cancel? Contact us as soon as possible. If your order hasn't shipped yet, we'll cancel and refund it in full. Once it's shipped, please use the return process above.

Questions

Email pterryservices@gmail.com or call (414) 305-9562 — we respond within 48 hours.